Job Description
Job Title:  Technical Advisor
Posting Start Date:  4/9/26
Level of Experience:  2-3 Years
Career Level:  Executive
Education level:  Bachelor's Degree

Job Summary

To provide technical consultation and advice the Service Advisors and the technical teams while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms, observing and road testing along with the customers; guide the technicians in repair works to resolve Advanced General Repair concerns to fix these at the first time itself to enhance the customer experience in providing the Best in Town Experience and sustain the brand name in market.

Job Responsibilities

  • Adhere to all SOP's, memorandums issued by Head Office or Principal
  • Analyze and communicate technical report results and support Technical Leader with coaching based on the outcome of technical information.
  • Communicate concern resolution to qualify for customer trust and satisfaction and continuously improve customer experience.
  • Ensure adherence to warranty process, rules and regulations as stipulated by the principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.
  • Ensure compliance to HSSE & 5'S guidelines.
  • Ensure ongoing audit of diagnostic tools and equipment to ensure optimal efficiency in the workplace.
  • Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
  • Ensure that the required work has been performed as per the set repair report and method in compliance with OEM standards.
  • Provide job training to technicians.
  • Submit Electronic Warranty Approval Request Form (EWARF) submission on a timely basis .
  • Support with business need analyses based on work output in the branch
  • Understand customer concerns for Advance General Repair (AGR) cases and confirm the symptoms to fix the customer concerns in the first time

Education & Qualifications

 

  • Bachelor’s degree in Mechanical Engineering
  • Based in Ismailia

Minimum Experience

 

  • Minimum of 3 years of experience in a similar role or within the automotive industry

Competencies

  • Ability to clearly explain complex technical issues in simple, understandable terms
  • Ability to work effectively in a multicultural environment
  • Continuous improvement mindset, applying Kaizen principles
  • Solid understanding of automotive brands, models, and technical specifications
  • Strong ability to identify root causes of mechanical and electronic issues

Skills

  • Effective problem-solving abilities (technical and operational)
  • Excellent communication skills in English (both written and verbal)
  • Strong attention to detail
  • Strong customer complaint handling and resolution skills
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